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Which countries do you ship to?
We ship across most GCC countries, including the Saudi Arabia, UAE, Qatar,
Bahrain, Kuwait and Oman.

How much does shipping cost?
Shipping rates vary by location and will be shown at checkout before you
confirm your order.

How long will my order take to arrive?
Orders usually arrive within 2–7 working days, depending on your location.

Do you offer express or same-day delivery?
Express delivery is available in select cities, and will be shown as a shipping
option if it is available.

Can I track my order?
Yes — as soon as your order ships, we’ll send you a tracking link via email.

What is your return policy?
We accept returns within 14 calendar days of delivery, provided items are
unused, unwashed, and in original packaging with original tags on.

How do I request a return or exchange?
Contact our support team (click on contact us at the bottom of any page on the website) with your order number and reason for return. We’ll guide you through the process.

How long does it take to process a refund?
Once we receive and inspect your return, refunds are typically issued within 5–10 business days, but it may take longer.

Can I return gear I’ve already used?
For hygiene and safety reasons, used gear cannot be returned unless it’s faulty
or defective.